Online Payment Help – Security and Solutions
Payments from Cuba
Accessing the Payment Link from Cuba
If you are in Cuba and experience difficulties accessing our payment link, you may receive the following error message:
"You are in Cuba. To use this link you will need a VPN (Virtual Private Network)."
How to Solve It
- Activate a VPN that hides your real location.
- Select a location outside Cuba to connect through.
- Download a free VPN application — available for Android devices. iPhone users may need technical assistance for installation.
Why Is It Necessary?
These measures are mandatory due to existing restrictions in international financial circuits regarding Cuba.